Reservation Information
Government Issue ID is required for the responsible party
A government-issued ID is required for the responsible party/reservationist for each room booked.
What is the minimum age required to book a room?
Guests must be 21 years of age or older to make a reservation and check in.
What is the process for paying for the room?
All rooms must be reserved with a credit card.
The full stay will be charged to the credit card on file.
What time is check in and check out?
Check in 4:00 pm. Check out 11:00 am. Staying beyond 11:00 am may result in being charged for an additional day.
Can I bring my pet?
Pets are not allowed in the rooms or in common areas. Guests found with a pet in or on property will be charged a cleaning fee of $250 per day.
Can I bring my service dog?
Service Dogs are welcome. The Russ House complies with the Americans with Disabilities Act (ADA) and state/local laws regarding Service Animals.
During your room reservation you will be asked:
Will you be bringing a Service Animal? If Yes
(1) Is the dog a service animal required because of a disability?
(2) What work or task has the dog been trained to perform?
Yes, Trained Service Dogs are welcome at Big Nose Kate's Saloon.
It is against AZ Health Code Ordinance for animals, except trained service animals to be in a restaurant. As we abide by the ADA guidelines for Service Dogs.
Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks by a certified service animal include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
https://www.ada.gov/service_animals_2010.htm
Can I smoke or vape in my room?
Smoking and vaping are prohibited in all rooms and areas of The Russ House
Smoking is only allowed outside the building, 20 feet away from any entrance. Guests found smoking inside The Russ House will be charged a cleaning fee of $250 per day of your stay.
What if I need an early check in?
Early Check In Policy:
Check-in begins at 4:00 PM.
Rooms are self-check-in.
Access codes for the keypad and check-in instructions are emailed to the email address associated with the reservation on the day of arrival, within 30 minutes of check-in time.
While we are happy to accommodate early arrivals whenever possible, early check-in cannot be guaranteed. Availability depends on room occupancy the night before and the time required for our housekeeping team to properly clean, inspect, and sanitize each room. If you would like to request an early check-in, please contact us on the morning of your arrival. At that time, we will be able to provide the most accurate update regarding your room’s availability.
We appreciate your understanding as we work to ensure every room is prepared to the highest standards for your stay.
What if I need to cancel my reservation?
What is the Room Occupancy?
Rooms are double occupancy unless otherwise noted.
The Master Suite can accommodate up to 4 guests, with 2 guests using the sleeper sofa for an additional charge of $10 per person
Can I have guests visit / stay in my room?
Only registered guests are allowed on the property. All others are subject to management approval and require an upcharge.
Does the Russ House have a swimming pool?
No, there is not a swimming pool at The Russ House.
Does the Russ House have a shuttle service from Tucson International Airport?
No, the Russ House does not have a shuttle service from Tucson International Airport.
Checking In and Out Information
Is there a Front Desk to check in?
We do not have a front desk, and rooms are self-check-in. If you require assistance, please make arrangements with us ahead of time.
When will I receive the code to access my room?
Check-in begins at 4:00 PM.
Access codes for the keypad and check-in instructions are emailed to the email address associated with the reservation on the day of arrival, within 30 minutes of check-in time.
What time is check in and check out?
Check in 4:00 pm.
Check out 11:00 am.
Staying beyond 11:00 am may result in being charged for an additional day.
What if I need an early check in?
Early Check In Policy:
Check-in begins at 4:00 PM.
Rooms are self-check-in.
Access codes for the keypad and check-in instructions are emailed to the email address associated with the reservation on the day of arrival, within 30 minutes of check-in time.
While we are happy to accommodate early arrivals whenever possible, early check-in cannot be guaranteed. Availability depends on room occupancy the night before and the time required for our housekeeping team to properly clean, inspect, and sanitize each room. If you would like to request an early check-in, please contact us on the morning of your arrival. At that time, we will be able to provide the most accurate update regarding your room’s availability.
We appreciate your understanding as we work to ensure every room is prepared to the highest standards for your stay.
What if I'd like to extend my stay - would that be possible?
Contact via the phone number provided to see if the room is available to extend your stay.
Are there quiet hours for the Russ House?
Quiet Hours 10:00 pm to 8:00 am!
Is there parking at the Russ House?
On 5th & Allen and on Toughnut Street next to The Russ House there are RESERVED SIGNS. If they are occupied, there is a free street parking on any of the side streets.
I'd want to park my motorcycle in front of my room?
All motorized vehicles must be parked on the street - in a parking space.
Missing items or damage to the room
Missing or damaged items or any damages to hotel property will result in an additional fee being charged to your credit card upon assessment. For example: towels, linens, artwork/antiques or electronics, etc., are missing or damaged after a guest's stay, the hotel will charge the guest's credit card on file for replacement costs.
How can I contact someone if I need help or have an issue?
The Concierge is available by phone from generally 9:00 am to 8:00 pm.
In case of emergency, please dial 911.
Guest Conduct and Illegal Activity
The reservationist, occupants, and their guests are prohibited from engaging in illegal activity on or around The Russ House property. This includes, but is not limited to, destruction of property, disorderly conduct, drug-related illegal activity, threats, intimidation, violence, or any conduct that may jeopardize the health, safety, or welfare of ownership, staff, agents, other guests, or the property.
Guests are also prohibited from allowing The Russ House premises to be used for or to facilitate illegal activity, regardless of the relationship to the individual involved.
Any violation of this policy may be considered a material violation of the Booking Agreement and may result in termination of the remainder of the stay, removal from the property, and being prohibited from making future reservations at The Russ House.
The reservationist, occupants, and their guests agree to indemnify and hold harmless ownership and agents from any loss, damage, liability, attorneys’ fees, and costs that are the direct or indirect result of a violation of these policies by the occupants or their guests.
About the Rooms & Breakfast
What are the featured and room amenities?
Featured Amenities: The master suite hosts the original fireplace and a seating area. Guests can enjoy a common area patio with fire pits and seating will be available for you to enjoy some quiet time away from the crowds.
Room Amenities: All rooms have a mini refrigerator, coffee pot, blow dryer, ironing board/iron are available as well as USB ports and wireless internet.
What size and type of beds are offered in the rooms?
Room 1, 2, 4, 5, & 6: Queen Beds
Room 6 (Master Suite): King Bed and a pull out couch
All beds are Serta
Are there any joining rooms?
Lockout Rooms are: 1&5 and 2&3
Do the rooms have their own bathroom?
All rooms have their own private bathroom.
Does the Russ House have a handicap ready room?
Yes, Room 4.
Where is the hair dryer?
The hair dryer is in the top drawer in the back.
How do I get extra coffee/tea packages?
Contact us via text message and we will get you extra coffee/tea packages.
Does the room come with a microwave?
No, the room does not come with a microwave,
Is the Russ House air conditioned?
All of our rooms are air conditioned. (Not Swamp Cooled - Real Air Conditioning!)
There is an Ice Bucket in the Room - Where can I get Ice?
Ice is available at The Longhorn Restaurant (across the street) from 8:00 am - 8:00 pm.
What type of breakfast is offered with a stay at the Russ House?
Complimentary Breakfast: Breakfast is included.
- Breakfast vouchers are located in your room.
- They are not cash and have no cash value.
- Vouchers are only valid for the date, room, and number of guests on your reservation.
- Vouchers may not be reused, transferred, copied, or applied to additional guests beyond the number listed and must be used during your stay.
- Additional food, drinks, upgrades, alcohol, gratuity, or items are not included unless specifically pre-approved by management.
Does the Russ House have room service?
We do not offer room service.
How can I contact someone if I need help or have an issue?
The Concierge is available by phone from generally 9:00 am to 8:00 pm
Are there quiet hours for the Russ House?
Quiet Hours 10:00 pm to 8:00 am!
Can I smoke or vape in my room?
Smoking and vaping are prohibited in all rooms and areas of The Russ House
Smoking is only allowed outside the building, 20 feet away from any entrance. Guests found smoking inside The Russ House will be charged a cleaning fee of $250 per day of your stay.
Can I get a crib for my baby.
We do not have cribs.
Do you have roll-away beds or cots?
We do not have roll-away beds or cots.
Does the Russ House have a laundry pickup service?
No, however there is a laundromat in Tombstone AZ that is available.
What is the room cleaning schedule?
Your room/bathroom are thoroughly cleaned after the previous guest has checked out. If there is any issue upon check-in the concierge is available by phone from generally 9:00 am to 8:00 pm