The Russ House is a historic boutique bed and breakfast. Our goal is to provide a clean, comfortable, and enjoyable stay while preserving the character of the property. These policies help ensure the safety, comfort, and enjoyment of all guests.
By making a reservation at The Russ House, guests agree to the following policies:
Reservation Requirements:
• Guests must be 21 years of age or older to make a reservation and check in.
• A government-issued ID is required for the responsible party/reservationist for each room booked.
• All rooms must be reserved with a credit card.
• The full stay will be charged to the credit card on file.
• Rooms are double occupancy unless otherwise noted. The Master Suite can accommodate up to 4 guests, with 2 guests using the sleeper sofa for an additional charge of $10 per person.
• Only registered guests are allowed on the property. Any additional visitors are subject to management approval.
Self Check-In:
• The Russ House does not have a front desk. Rooms are self-check-in.
• Check-in begins at 4:00 PM. Access codes for the keypad and check-in instructions are emailed to the email address associated with the reservation on the day of arrival, within 30 minutes of check-in time.
• Early check-in is not guaranteed. To request early check-in, please contact us the morning of your arrival.
• Check-out is at 11:00 AM.
• Staying beyond 11:00 AM may result in an additional day’s charge.
• If assistance is needed, please contact us in advance.
• Concierge assistance is generally available, by phone, from 9AM to 8PM.
Room Service and Extra Items:
The Russ House does not offer room service. If you need extra items, please contact us in advance of your reservation, so arrangements can be made.
Breakfast is included in your stay.
Breakfast vouchers are located in your room. They are not cash and have no cash value. Vouchers are only valid for the date, room, and number of guests on your reservation. Vouchers may not be reused, transferred, copied, or applied to additional guests beyond the number listed and must be used during your stay. Additional food, drinks, upgrades, alcohol, gratuity, or items are not included unless specifically pre-approved, in writing, by management.
Cleaning and Guest Safety:
The property follows enhanced cleaning and guest safety practices. Guests are asked to respect the rooms, common areas, and historic nature of the property.
Quiet Hours:
Quiet hours are from 10:00 PM to 8:00 AM. Please be respectful of other guests.
Smoking and Vaping:
Smoking and vaping are prohibited in all rooms and common areas of The Russ House. Smoking is only allowed outside the building, at least 20 feet away from any entrance. Guests found smoking or vaping inside The Russ House will be charged a cleaning fee of $250 per day of the stay.
Pets and Service Animals:
· Pets are not allowed in the rooms or common areas.
· Service dogs are welcome. The Russ House complies with the Americans with Disabilities Act, ADA, and applicable state and local laws regarding service animals. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Guests found with an unauthorized pet in the room or on the property will be charged a cleaning fee of $250 per day.
Missing or Damaged Property:
· Missing or damaged items, or any damage to hotel property, may result in an additional fee charged to the credit card on file after assessment.
· This includes, but is not limited to, towels, linens, artwork, antiques, electronics, furnishings, keys, remotes, and other room or property items.
Guest Conduct and Illegal Activity:
· The reservationist, occupants, and their guests are prohibited from engaging in illegal activity on or around The Russ House property. This includes, but is not limited to, destruction of property, disorderly conduct, drug-related illegal activity, threats, intimidation, violence, or any conduct that may jeopardize the health, safety, or welfare of ownership, staff, agents, other guests, or the property.
· Guests are also prohibited from allowing The Russ House premises to be used for or to facilitate illegal activity, regardless of the relationship to the individual involved.
· Any violation of this policy may be considered a material violation of the Booking Agreement and may result in termination of the remainder of the stay, removal from the property, and being prohibited from making future reservations at The Russ House.
· The reservationist, occupants, and their guests agree to indemnify and hold harmless ownership and agents from any loss, damage, liability, attorneys’ fees, and costs that are the direct or indirect result of a violation of these policies by the occupants or their guests.
*For more FAQs and Good to Know Information check: https://russhousetombstone.com/russ-house-faqs-policies/